Privacy Policy

WORKER VIETNAM COMPANY LIMITED (“WORKER”, “we”) manufactures aluminum shutters, honeycomb blinds, room partitions and insect screens. This policy explains how we collect, use and protect customer information when you visit, request a quote or place an order on worker.com.vn, or message us on Facebook Messenger, TikTok and Zalo, including conversations answered with the help of an automated assistant.

1. Information we collect

• The display name and account ID that the platform (Facebook, TikTok, Zalo) provides when you message our page.
• Message content, photos and details you send (for example opening sizes and installation location).
• Name, phone number, delivery address, sizes and notes you enter on the Quote or Quick Consultation pages or send by message, so that we can quote, advise and deliver.
• Anonymous usage data (pages viewed, clicks to call, Zalo or submit an order) recorded by our analytics tools — see section 4.

We do not collect passwords, bank card details or other sensitive data through messages.

2. How we use it

• To answer questions, advise on products and prepare quotes you request.
• To pass your details to the responsible staff member so they can call you back.
• For production, delivery, warranty and after-sales care.
• To improve our advice; when analysing, we remove customer names and phone numbers.

3. Sharing

We do not sell or rent customer information. It is shared only as needed with:

• WORKER staff and dealers who serve you directly.
• Carriers for delivery (name, phone number, delivery address).
• Technical service providers that help us run our messaging system and servers, under confidentiality.
• Competent authorities when required by law.

4. Cookies and analytics

• The website uses Google Analytics to count page views and clicks (call, Zalo, submit order) to improve the site; it does not receive customer names or phone numbers.
• The Messenger chat box on the website is provided by Facebook and is subject to Facebook’s policies.
• You can block or delete cookies in your browser settings; the website will still work normally.

5. Storage and security

Data is stored on servers we manage, transmitted over encrypted HTTPS connections, with access limited by staff accounts. We keep information as long as needed for advice, sales and warranty, or as required by law, then delete or anonymise it.

6. Your rights and how to request deletion

You may view, correct or ask us to delete your information at any time. To request deletion, message “XOÁ DỮ LIỆU” (delete data) to the WORKER Facebook page or TikTok account you messaged, or email info@worker.com.vn with the subject “Data deletion request” and the account name you used. We handle requests within 30 days and let you know when done. Order information may be kept as required by accounting and tax rules.

7. Privacy complaints

Send complaints about the handling of personal information to info@worker.com.vn or call 0912-335-741 / 0932-386-357. We respond within 1 business day and handle them under our complaints procedure.

8. Changes

We may update this policy. The latest version is always posted on this page with its effective date.

9. Contact

WORKER VIETNAM COMPANY LIMITED (CÔNG TY TNHH WORKER VIỆT NAM)
Enterprise code (tax code): 2902183965, first registered on January 31, 2024 by the Business Registration Office – Department of Planning and Investment of Nghệ An
Legal representative: Mr. Lê Công Nam – Director
Head office: No. 25 Phan Công Tích Street, Trường Vinh Ward, Nghệ An Province (on the registration certificate: Hưng Dũng Ward, Vinh City)
Đà Nẵng factory: 50 Nhơn Hòa 22, An Khê Ward, Đà Nẵng
Email: info@worker.com.vn
Website: worker.com.vn